The impact of Electronic Medical Record (EMR) system on performance of PCEA Chogoria Hospital in Tharaka Nithi County, Kenya

Abstract

This study investigated the impact of the Electronic Medical Record (EMR) system on the performance of PCEA Chogoria Hospital in Tharaka Nithi County, Kenya. The adoption of Electronic Medical Records systems in healthcare facilities has become increasingly prevalent globally, promising enhanced efficiency, cost-effectiveness, and improved access to patient information. Data collection involved the administration of questionnaires and interviews with 100 technical staff members, including clinical professionals, nurses, and medical records information officers working at PCEA Chogoria Hospital. The analysis revealed significant improvements in access rights, reporting and analysis functionalities, and clinical management support, indicating the overall positive impact of the EMR system. However, opportunities for further enhancement in customisation and utilisation were identified. Additionally, strategic budget allocation and resource provision were crucial for effective EMR initiatives, emphasising the importance of targeted training programs and transparent communication. Administrative support was highlighted as essential for successful EMR implementation and utilisation, underscoring the need for continuous evaluation, training, and reinforcement of roles and responsibilities. In conclusion, the findings underscore the significant impact of Electronic Medical Records (EMR) systems on the performance of PCEA Chogoria Hospital. Recommendations include investing in targeted training programs, transparent communication channels, and resource allocation strategies to optimise the impact of EMR systems on healthcare delivery and patient-care outcomes.